Instructional Designer

Job Summary

Multinational financial services company is seeking an experienced Instructional Designer or Training Developer with experience in Contact Center (CCaaS), to support the rollout of a new Contact Center as a Service platform within the banking and consumer lending industry.

This role is ideal for an instructional design professional who can quickly turn complex system functionality into clear, practical, and engaging training materials for contact center agents and supervisors.

This is an immediate-need opportunity for a self-directed Training Developer who enjoys fast-paced technology implementation environments, collaborative work with subject matter experts, and producing high-impact learning content that helps teams adopt new tools with confidence. The role offers the chance to contribute to a large-scale platform rollout, create hands-on simulations and job aids, and support a business-critical contact center transformation.

Key Responsibilities

- Develop Epiplex simulations, guided workflows, and system walkthroughs for contact center agents and supervisors.
- Create job aids, quick reference guides, training modules, and workflow-based learning materials.
- Translate CCaaS platform functionality into practical, user-friendly training content.
- Partner with subject matter experts to validate, refine, and update training materials.
- Support rapid content updates aligned with system changes, platform enhancements, and rollout needs.
- Assist with training needs analysis, curriculum planning, and content organization for large-scale implementation efforts.

Compensation and Benefits

- 12 month contract with potential extension/conversion.
- Pay range: $60.00 to $65.00 per hour.
- Location: Charlotte, NC.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills
- 6-10 years of relevant training development, instructional design, or corporate learning experience.
- Experience developing training for contact center environments.
- Strong instructional design background, including job aid creation and workflow-based learning.
- Ability to simplify complex systems, processes, and technology into actionable learning steps.
- Experience supporting large-scale technology implementations, system rollouts, or platform adoption initiatives.
- Ability to work independently, take ownership of deliverables, and manage rapid changes in a fast-paced environment.
- Strong communication, collaboration, organization, and proactive problem-solving skills.

Preferred Qualifications
- Hands-on experience with Epiplex or similar simulation and guided learning tools.
- Familiarity with CCaaS platforms, CIW platforms, or contact center technology ecosystems.
- Experience building multimodal training content, including simulations, e-learning modules, guides, and quick reference materials.
- Prior experience supporting training initiatives in banking, consumer lending, financial services, or regulated environments.
- Previous experience with large enterprise contact center implementations.