Technical Writer

Role and Responsibilities
Other duties may be assigned. Responsibilities may shift based on project needs and client priorities.
1. Product Documentation Development
*Identify product content gaps and create, manage, and revise clientfacing, postsales technical materials such as:
-Online help
-Quick reference guides
-Release notes
-Product documentation and educational materials
*Create and maintain online and printed documentation within defined project scope
*Research and analyze subject matter, target audiences, requirements, and use cases to plan content structure and organization
*Interview subject matter experts, review requirements, and evaluate product functionality to ensure accuracy
*Communicate complex technical concepts in clear, concise, and understandable language
*Apply departmental and industry documentation standards, grammar rules, and style guidelines
*Develop visual and supplemental content as needed (e.g., flow charts, diagrams, graphics)
*Follow established editing processes, including selfediting, peer review, SME review, and technical editing
*Publish documentation to multiple delivery channels and formats
*Revise and update documentation to support new releases and changing requirements
2. Client and Stakeholder Collaboration
*Work directly with clients and internal stakeholders to gather documentation requirements and clarify scope
*Manage frequent changes, lastminute updates, and shifting priorities while maintaining documentation quality
*Set and communicate realistic documentation timelines, scope, and expectations
*Participate in and lead conversations related to deadlines, scope changes, and deliverable tradeoffs
*Collaborate crossfunctionally with Product Management, engineering, and support teams to ensure documentation aligns with system functionality
*Contribute rolebased feedback on product features to improve usability and client independence
3. Content Strategy and Continuous Improvement
*Apply technical insight and basic project management skills to support effective documentation delivery
*Collaborate with stakeholders to improve documentation accessibility, organization, and usability
*Assist with identifying opportunities to improve documentation quality, timeliness, and effectiveness
*Support established content management processes and tools used for product documentation
*Work with team members to improve documentation practices and workflows
4. Tools and Technologies
*Author and manage content using MadCap Flare and Microsoft Word
*Apply structured content principles to documentation
*Publish and maintain content across multiple platforms and repositories
Required Qualifications
*Bachelors degree in English, Communications, Information Science, Technical Writing, or related field or equivalent professional experience
*46 years of experience writing technical documentation in a software or technical environment
*Strong experience with enterpriselevel or complex software products
*Handson experience with MadCap Flare
*Working knowledge of HTML would be helpful.
*Excellent written and verbal communication skills
*Strong interpersonal skills with the ability to work directly with clients
*Proven ability to handle shifting priorities, lastminute changes, and tight deadlines
*Ability to manage multiple documentation efforts simultaneously
*Strong organizational, analytical, and timemanagement skills
*Comfortable addressing challenges, risks, and constraints directly with clients
*Must be eligible and willing to obtain a U.S. Federal Security Clearance
Preferred / Bonus Qualifications
*Experience with requirements gathering and/or business analysis
*Familiarity with Agile, hybrid, or fastmoving development environments
*Experience documenting government, regulated, or compliancedriven systems

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PI284944459