Content Strategist / Content Manager - Employee Experience

Our global Financial client is seeking a Content Strategist/ Manager to join their team for the next 12 months, 40 hours/week (potential to extend and convert to FTE). This role is fully onsite 5 days/week in Newark, DE, Columbus, OH, or Jersey City, NJ. Role SummaryWe are seeking a Content Strategist to support the Employee Experience team. This role focuses on optimizing self-service content for internal platforms, ensuring alignment with brand standards, and enhancing the end-user experience. The strategist will lead a large-scale content migration from SharePoint to ServiceNow, including auditing, remediation, and taxonomy development.Top Must-Have SkillsStrong project management and organizational skillsProven experience in content auditing, migration, and executionAbility to manage high volumes of content reviewsEditorial expertise with a keen eye for detail and brand alignmentBackground in content management and information architectureExperience in highly regulated industriesFamiliarity with ServiceNow and digital asset managementPortfolio or work samples demonstrating strategic content workAdditional Qualifications5-7 years of experience in content strategy and designExperience with web, mobile, and conversational interfacesKnowledge of content governance, accessibility, and compliance standardsStrong stakeholder management and cross-functional collaboration skillsExperience with CMS and knowledge management systemsAbility to use data and user feedback to inform content decisionsResponsibilitiesAudit and migrate content from SharePoint to ServiceNowDevelop and execute user-centered content strategies for internal platformsRemediate existing content to align with brand and accessibility standardsManage taxonomy and metadata to support search and navigationCollaborate with product, design, engineering, and compliance teamsOwn the voice of the end-user and ensure content meets their needsMaintain and evolve content governance models and standardsContribute to centralized content systems and community best practicesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:...**Please do NOT change the email subject line in any way. You must keep the JobID: : MS14-1874156L408 -- in the email subject line for your application to be considered.***Meggan Sharma - Recruiter, National DeliveryFor Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This job was first posted by Creative Circle on 08/14/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2025. CreativeCircle, Inc. All rights reserved.PDN-9fa30483-8cb2-473b-89bd-06ab8556fd0e