Writer Technical

Position Summary:

The Centralized Publications Writer Technical edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. All work is done using Centralized Publications authoring tools and the distribution repository. All publications are maintained to established standards.

Essential Responsibilities:

Writes, edits and updates written content for company manuals.

Reviews and edits technical policy and procedural documents, ensuring that the documents are logically constructed, clearly presented, and in compliance with regulatory and departmental standards as stated.

Acquires and presents information through independent reading, interviews with subject-matter experts, online research, or other appropriate methods.

Independently develops, organizes, and presents thoughts and information clearly in writing.

Plans and carries out work assignments and handles problems in accordance with instructions, policies, previous training, or accepted practices in the occupation.

Consults with Supervisor Operations Publications on unique situations which do not have clear precedents.

Tracks project status using departmental procedures and tools

Other duties as assigned

Minimum Experience and Qualifications:

High School Diploma or General Education Diploma (GED)

Excellent, proven technical and business writing, editing, interpersonal, and communication skills

One (1) year of technical writing experience

Understanding of XML and/or HTML

Excellent Microsoft Office and Adobe Acrobat skills

Ability to contribute in a team environment and work on several projects simultaneously

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Bachelor's or advanced degree in English or communications

Excellent, proven technical and business writing, editing, interpersonal, and communication skills

Four (4) years technical writing experience

XML and/or HTML proficiency

Excellent Microsoft Office and Adobe Acrobat skills

Content management system experience

Experience working in a regulatory environment

Communication design experience

Airline industry experience

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).

Compensation:

The base pay range for this position is between $62,000.00 and $101,000 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.