Content Developer

The Content Developer creates clear, accessible, and engaging content to support community college students during the College's transition to Workday Student. This role focuses on developing content across web, email, and social media channels to help the student population, including first- generation students, working adults, part-time students, and students with disabilities, successfully navigate new systems and processes. The Content Developer plays a key role in advancing our commitment to reasonable access, communication, and compliance with Title II and WCAG 2.2 AA accessibility standards. Content Development & Student Support Develops, edits, and maintains student-facing content for College websites and knowledge bases, email campaigns and transactional student communications, and social media and short-form digital content. Creates clear, supportive messaging that explains Workday Student processes, timelines, and impacts in ways that resonate with community college students. Writes content that supports key student moments such as enrollment, registration, financial aid, academic records, and graduation. Adapts messaging for diverse student audiences, including new students, continuing students, adult learners, and multilingual populations. Accessibility & Compliance Ensures all content meets Title II and WCAG 2.2 AA accessibility standards, including plain-language writing, proper use of headings, lists, and structure, meaningful link text and descriptive calls to action, accessible PDFs, forms, and digital documents, and captioned and accessible multimedia content. Applies fairness-minded communication practices to reduce barriers for students with disabilities. Collaborates with accessibility, disability services, IT, and compliance partners to support institutional accessibility goals. Participates in ongoing review and remediation of content to improve accessibility and usability. Collaboration & Strategy Partners with cross-functional teams (e.g., Admissions, New Student Onboarding, Records, Advising, Financial Aid, IT, Communications, Student Services) to gather accurate information and align messaging. Supports coordinated communication plans and content calendars tied to Workday Student milestones. Revises and updates content as system functionality, policies, or student needs evolve. Uses feedback, analytics, and student input to continuously improve clarity, effectiveness, and accessibility. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. OTHER DUTIES & RESPONSIBILITIES Attends all required department meetings and trainings. Manages multiple assignments of varying complexity while meeting federal and state, as well as internal regulations and procedures. Demonstrates the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule as needed to meet workload demands. MINIMUM EDUCATION AND EXPERIENCE REQUIRED Bachelor's degree in communications, English, Marketing, Education, Accessibility Studies or a related field. Three (3) years of experience in a related field. *An appropriate combination of education, training, coursework and experience may qualify a candidate. LICENSES AND CERTIFICATIONS State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State's mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio's front door to higher education and a leader in advancing our region's prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at .... For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students' success in all of our work. STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State's duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. 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