Marketplace Content Manager

Target
Tennessee
Full Time

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About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn't happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.

Team Overview

Target Merchandising is evolving at an incredible pace. We are constantly reimagining how this $100+ billion retailer offers the innovative, guest-inspiring brands and items that Target is known and loved for.

Target Plus is a strategic business initiative offering meaningful guest experiences by bringing high demand brands and on-trend selection to Target.com. We are a one-of-a-kind marketplace, carefully curated and built keeping in mind guests' current and changing needs, along with tapping into futuristic market trends. With this we are constantly improving and innovating our digital shopping experience.

Role Summary:

As a Marketplace Content Manager, you will play a critical role in improving item-level quality across Target Plus by leveraging customer and performance signals such as returns, conversion, and ratings. This role focuses on identifying quality gaps, defining item-type level attribute standards, and enabling teams and partners to improve catalog accuracy and customer experience.

Core Responsibilities:

Quality Measurement & Insights

Analyze key performance signals (returns, conversion rates, ratings, reviews) to identify catalog quality gaps
Define and track quality metrics at item-type/category level
Build dashboards and reports to monitor catalog health and performance trends

Attribute Strategy & Standardization

Define critical item-type level attributes based on customer behavior and defect signals
Partner with business teams to standardize attribute requirements across categories
Continuously refine attribute frameworks to improve discoverability and conversion

Root Cause Analysis & Problem Solving

Perform deep dives to identify root causes of catalog-related issues (e.g., high returns due to incorrect attributes)
Recommend process, content, or system-level improvements
Work with cross-functional teams to implement corrective actions

Stakeholder Collaboration

Partner with Account Management, Onboarding, and Merchandising teams to drive quality improvements
Provide actionable insights to improve partner catalog performance
Align with L&D and Knowledge teams to incorporate learnings into training and SOPs

Enablement & Governance

Support creation of guidelines, SOPs, and quality standards for catalog content
Drive adherence to attribute standards and quality benchmarks
Contribute to training and certification programs to improve catalog quality awareness

Core Skills & Competencies:

Data Analysis & Problem Solving: Ability to interpret performance metrics and derive actionable insights
Customer-Centric Thinking: Understands how catalog quality impacts customer experience
Attention to Detail: Strong focus on accuracy in attributes and content
Stakeholder Management: Ability to collaborate across multiple teams
Process Orientation: Ability to standardize and scale quality practices

Minimum Qualifications: