Senior Instructional Designer (Visual & Frontline Training In OFFICE or Hybrid NOT REMOTE)

ESSENTIAL FUNCTIONS Design and develop high-impact, visual training programs for frontline orthodontic teams across a fast-growing multi-location organization Transform SOPs, operational workflows, and business processes into clear, engaging, scenario-based learning experiences Create micro-learning modules, animated training, video instruction, simulations, and screen-based learning content Develop practical Do / Don't behavioral examples that improve execution consistency and reduce operational errors Standardize training templates, visual branding, course structure, and instructional quality across all learning programs Build training content that simplifies complex operational processes into easy-to-follow, execution-ready instruction Incorporate real-world operational failures, coaching opportunities, and frontline challenges into training scenarios Partner with operational leaders and L&D team members to align training with business goals, certifications, audits, and performance metrics Continuously revise and optimize content based on audit findings, operational trends, employee feedback, and KPI performance Maintain content organization, version control, and LMS accuracy within UKG, SharePoint, and related systems PREFERRED QUALIFICATIONS 5+ years of experience in instructional design, learning development, training operations, or enablement Strong portfolio demonstrating visual, scenario-based, execution-focused learning content Experience designing training for healthcare, dental, retail, hospitality, or other frontline operational environments strongly preferred Advanced proficiency with instructional design and content development tools such as Articulate 360, Rise, Vyond, Adobe Creative Suite, Camtasia, or equivalent platforms Strong visual storytelling and content simplification skills Experience building scalable training systems for multi-site or high-growth organizations Ability to create concise, engaging learning content for diverse employee populations Strong project management, organizational, and execution skills High attention to detail and commitment to operational consistency COMPENSATION & BENEFITS Salary: $90,000-$120,000 based on experience, portfolio quality, and technical capability Health, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) Career Growth and Leadership Development Opportunities Hybrid Work Flexibility Based on Location and Business Needs High-Visibility Role With Direct Impact on Organizational Performance and Growth WHO WE ARE Diamond Braces is a rapidly growing orthodontic organization committed to delivering affordable, accessible orthodontic care with an exceptional patient experience. With multiple locations and continued expansion, we are building scalable systems that support operational excellence, employee development, and consistent execution across every office. This is an opportunity to help build and scale the future of learning and frontline performance within a fast-moving healthcare organization.