Service Writer

Service Writer North Little Rock, AR Job Details Full-time $25 an hour 1 day ago Qualifications Forklift Certification Safe work practices Service writing Computer operation Customer communication Maintenance inventory management Outdoor work Computer literacy Writing skills Handling customer inquiries Content editing Maintenance work Equipment troubleshooting Research Mid-level Forklift Administrative experience High school diploma or GED Client invoicing Driver's License Order placement Typing Clerical experience 2 years Facilities maintenance Mechanical troubleshooting Time management Full Job Description Essential Duties and Job Responsibilities: Completing Work Order Invoices including narrative and relevant charges Researching parts for service department work orders and confirming availability Preparing warranty documents including photographs and manufacturer-specific forms Contacting customers and advising them of their equipment condition and needed repairs Operating a forklift as necessary to retrieve and deliver parts to the warehouse Working safely by knowing and following established safety procedures Assisting the Service Manager in maintaining the premises including checking stock levels of consumable products and arranging new product delivery Working with manufacturers to provide technical information to Service Technicians Proofreading, correcting, clarifying, or finishing written or verbal service narratives provided by technicians Ordering and receiving in service parts as needed Communicating services and repairs performed to the customer in a professional manner Monitoring service technician's time on work orders (may review and approve timesheets) Assisting Technicians in building maintenance as part of their post-work cleanup Assisting Rental Coordinator by checking equipment in and out when necessary Providing information on equipment onsite to sales personnel and rental coordinator Job Skills Competencies: Strong computer skills and typing efficiency Basic mechanical parts knowledge and troubleshooting skills Punctual, with excellent organizational and time management habits Clear oral and written communications skills Service-oriented mindset Assists team members when needed Self-starter and motivated to complete the job right, the first time Accomplishes tasks efficiently without compromising service quality or integrity Physical Requirements: Must be able to lift parts and pallets weighing up to 75 pounds This position requires alternating moments of sitting, standing, twisting, squatting, bending, stooping, kneeling, reaching, pushing, lifting heavy items overhead and pulling on a daily basis Ability to safety operate a forklift Must be able to work indoors or outdoors under a variety of temperatures and weather conditions High School Diploma or GED 2 years of experience writing motorized vehicle service orders preferred 2 years of computer/keyboarding experience required 1 year clerical/administrative experience preferred 2+ years of customer service experience required Ability to work overtime and weekends as needed Forklift Certification required Valid U.S. Driver's License Ability to pass a background check and drug screen