Instructional Designer

Instructional Designer

Job Title

Instructional Designer

Job ID

27772104

Location

Vienna, VA, 22180

Other Location

Description

Instructional Designer - Marketing Training & Onboarding

Location: Vienna, VA or Pensacola, FL

Work Arrangement: Hybrid

Role Summary

Design, setup, and operationalization of the Marketing Department's training and extended onboarding program. This role focuses on creating a standardized, scalable onboarding experience that accelerates new-hire readiness and reduces operational variance across the Marketing team.

Business Deliverables & Outcomes

Deliver a standardized, scalable onboarding and training experience that accelerates new-hire readiness and reduces operational variance across the Marketing team

Develop Knowledge Management materials (onboarding and process documentation) and content management standards to support both immediate team needs and long-term onboarding consistency

Translate procedural tribal knowledge and evolving processes into durable, searchable, and enterprise-aligned knowledge assets using advanced instructional design documentation expertise

Build the foundational knowledge layerprocess documentation, content management structures, learning assets, and standardized onboarding materialsusing rapid, AI-supported development methods

Research and develop content on utilizing AI tools (Copilot, M365, Adobe Firefly, etc.) for rapid content production to create clean, consistent documentation and microlearning resources

Establish a sustainable Knowledge Management ecosystem that improves daily operations while creating a scalable foundation for future onboarding and training

Accelerate new hire readiness and reduce reliance on subject matter experts through well-documented, self-service training materials

Support long-term workforce planning initiatives

Scope of Role Responsibilities

Develop lean, modular learning assets including microlearning videos, AI-generated walkthroughs, quick-reference guides, and lightweight self-paced materials

Produce high-quality documentation artifacts such as process maps, SOPs, system walkthroughs, and job aids with focus on clarity, version control, and maintainability

Navigate the full course design cycle from needs and gap analysis through course validation and evaluation

Create tool walkthroughs, system overviews, job aids, videos, centralized training landing pages, and a curated resource hub

Facilitate pilots and gather feedback from stakeholders

Create KPIs and success metrics to measure program effectiveness

Incorporate data-driven improvements based on feedback and performance data

Required Qualifications

Advanced curriculum development and strong documentation skills with ability to structure complex processes into straightforward, scalable, and user-friendly knowledge artifacts

Instructional design experience in building onboarding and training courses

Ability to synthesize complex marketing processes

Familiarity with AEM, staff base (email), eLearning tools (Storyline and Rise), multimedia design (Adobe Suite), and LMS platforms (Oracle HCM preferred)

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace is committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.