MGR, SITECORE CMS PUBLISHER
Type:
Full Time
Location(s):
Frisco, TX 75034, United States
3965 Dallas Parkway, Frisco, TX 75034, United States
Salary:
Base Pay Range: $100,000/Yr. - $150,000/Yr.
Job Posting End Date:
2025-05-13-07:00
Job ID:
R250400212
The Web Publishing Manager is part of the Web Publishing team, which is responsible for the efficient, timely, and error-free publishing of all public-facing web content on behalf of the entire enterprise. The Web Publishing Manager is responsible for managing a team of Web Publishing Specialists that publish a wide array of digital content (web, mobile, XML, etc.) to all TIAA and Nuveen public web properties, working fluidly between multiple content management systems, and multiple digital workflow platforms to manage and fulfill requests.
Key Responsibilities and Duties
Manage a team of Web Publishing Specialists that is responsible for publishing content on behalf of all enterprise LOBs using the CMS platforms Adode Experience Manager (AEM) and Sitecore
Manage the queue of work requests using Adobe Workfront and SharePoint, and assign requests to publishers in a way that balances workloads, meets SLAs, and leverages differing skillsets and strengths of each publisher
Coordinate and manage the hiring, onboarding and training of all new FTE and CW publishers
Support the ongoing design and implementation of workflow processes that increase speed-to-market and improve SLAs
Partner with the Web Production Support team as the Web Publishing Team's initial point of contact for troubleshooting contribution issues, communicating outages and elevating larger production issues
Maintain and update the Web Publishing Team SOPs annually or as needed
Maintain the team's SharePoint site, which includes a Production Defect queue, all relevant team information such as time off and availability, publishing best practices, and SLAs
Communicate frequently with internal marketing partners to set expectations on SLAs, bandwidth, current workloads, and most importantly, offer guidance on how to most effectively partner with the team to maximize the speed and efficiency of publishing requests
Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners
Proactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map & navigation, and enhancements to contribution environments as they are released, and be able to cover for any publisher as needed
Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
Articulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests
Build strong working relationship with partners in all areas of the enterprise, including Marketing, Product, Operations, Relationship Management, UX, IT and others
Minimum Qualifications
At least five years of experience working in a web content management system (CMS), including familiarity with template concepts and usage, the range of asset types involved in creating web pages, workflow, and general asset administration
Basic understanding of HTML, XML, CSS, and JavaScript
Base knowledge of digital marketing concepts
Able to prioritize and manage multiple tasks simultaneously
Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
Familiarity with Adobe AEM, Sitecore, Adobe Workfront, analytics tools and publishing A/B tests and personalized experiences preferred
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
7IC
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here.
MGR, SITECORE CMS PUBLISHER
Type:
Full Time
Location(s):
Frisco, TX 75034, United States
3965 Dallas Parkway, Frisco, TX 75034, United States
Salary:
Base Pay Range: $100,000/Yr. - $150,000/Yr.
Job Posting End Date:
2025-05-13-07:00
Job ID:
R250400212
Type:
Full Time
Location(s):
Frisco, TX 75034, United States
3965 Dallas Parkway, Frisco, TX 75034, United States
Salary:
Base Pay Range: $100,000/Yr. - $150,000/Yr.
Job Posting End Date:
2025-05-13-07:00
Job ID:
R250400212
The Web Publishing Manager is part of the Web Publishing team, which is responsible for the efficient, timely, and error-free publishing of all public-facing web content on behalf of the entire enterprise. The Web Publishing Manager is responsible for managing a team of Web Publishing Specialists that publish a wide array of digital content (web, mobile, XML, etc.) to all TIAA and Nuveen public web properties, working fluidly between multiple content management systems, and multiple digital workflow platforms to manage and fulfill requests.
Key Responsibilities and Duties
Manage a team of Web Publishing Specialists that is responsible for publishing content on behalf of all enterprise LOBs using the CMS platforms Adode Experience Manager (AEM) and Sitecore
Manage the queue of work requests using Adobe Workfront and SharePoint, and assign requests to publishers in a way that balances workloads, meets SLAs, and leverages differing skillsets and strengths of each publisher
Coordinate and manage the hiring, onboarding and training of all new FTE and CW publishers
Support the ongoing design and implementation of workflow processes that increase speed-to-market and improve SLAs
Partner with the Web Production Support team as the Web Publishing Team's initial point of contact for troubleshooting contribution issues, communicating outages and elevating larger production issues
Maintain and update the Web Publishing Team SOPs annually or as needed
Maintain the team's SharePoint site, which includes a Production Defect queue, all relevant team information such as time off and availability, publishing best practices, and SLAs
Communicate frequently with internal marketing partners to set expectations on SLAs, bandwidth, current workloads, and most importantly, offer guidance on how to most effectively partner with the team to maximize the speed and efficiency of publishing requests
Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners
Proactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map & navigation, and enhancements to contribution environments as they are released, and be able to cover for any publisher as needed
Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
Articulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests
Build strong working relationship with partners in all areas of the enterprise, including Marketing, Product, Operations, Relationship Management, UX, IT and others
Minimum Qualifications
At least five years of experience working in a web content management system (CMS), including familiarity with template concepts and usage, the range of asset types involved in creating web pages, workflow, and general asset administration
Basic understanding of HTML, XML, CSS, and JavaScript
Base knowledge of digital marketing concepts
Able to prioritize and manage multiple tasks simultaneously
Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
Familiarity with Adobe AEM, Sitecore, Adobe Workfront, analytics tools and publishing A/B tests and personalized experiences preferred
Educational Requirements
University (Degree) Preferred
Work Experience
3+ Years Required; 5+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
7IC
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here.
MGR, SITECORE CMS PUBLISHER
Type:
Full Time
Location(s):
Frisco, TX 75034, United States
3965 Dallas Parkway, Frisco, TX 75034, United States
Salary:
Base Pay Range: $100,000/Yr. - $150,000/Yr.
Job Posting End Date:
2025-05-13-07:00
Job ID:
R250400212
Job ID: 475203774
Originally Posted on: 4/30/2025
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